General terms and conditions
Information prior to the contractual process
This website www.juegaterapia.org is the property of FUNDACIĆN JUEGATERAPIA with tax identification number G86557097 and tax address at Calle NuƱez de Balboa 56 Bajo A 28001, MADRID.
The General Conditions of Contract regulate the distance selling relationship between FUNDACIĆN JUEGATERAPIA and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Conditions of Contract, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, the current regulations on the Protection of Personal Data, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.
FUNDACIĆN JUEGATERAPIA reserves the right to make any changes it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through its websites, by any means admissible in law and shall be binding during the time they are published on the website and until they are not validly modified by subsequent ones. However, FUNDACIĆN JUEGATERAPIA reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
The purpose of the website is: PLATFORM FOR THE SUPPORT OF CHILDREN SUFFERING FROM CANCER.
The duration of the contract shall be linked to the completion of the contracted service.
As a user or client expressly declares to know, understand and accept the conditions of use and these general conditions of contract. Similarly, you declare that you are of legal age and have the legal capacity and capacity to act necessary to access the websites of FUNDACIĆN JUEGATERAPIA and contracting through them.
To become a supporter or to make donations, you can go to the corresponding section of our website.
Once the donation has been made, you will receive a confirmation of the donation by email. It is essential that during the process the user indicates a valid email address. If you do not receive the confirmation within 24 hours of making the donation, please contact FUNDACIĆN JUEGATERAPIA by calling the customer service telephone number 915756904 or by emailing hola@juegaterapia.org.
Once the donation has been made, you can request the corresponding donation certificate by sending an email to mcavanilles@juegaterapia.org together with the donation receipt.
All the contents of the website are in Spanish.
Donations and payments through this website
Through this website you can make donations to FUNDACIĆN JUEGATERAPIA in different ways:
- By making one-off donations in which you contribute a single amount.
- Becoming a member: where you pay a fee (monthly, quarterly or annual) by direct debit to your IBAN or bank account.
- Buying our solidarity products.
- By SMS messages.
- Sending your consoles and games for children to enjoy.
Characteristics, offer and validity of donations
Donations on our website, the essential characteristics of which are detailed.
In compliance with current regulations FUNDACION JUEGATERAPIA offers information on all its donations, their characteristics and prices. However, FUNDACION JUEGATERAPIA reserves the right to withdraw, replace or change the services offered through its website, by simply changing the content of the same. Thus, the services offered at all times by the web will be governed by the General Conditions of Contract in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned services.
One-off donations
You can make a one-off donation to FUNDACIĆN JUEGATERAPIA's projects by making a deposit at Banco Santander ES73 0049 5126 53 2116182779, or by credit card or paypal by filling in the forms provided for this purpose on the web.
If you pay through Paypal, by direct transfer from your bank account or if you pay directly at a Santander bank branch and would like to receive the donation certificate, please send an email with the donation receipt to mcavanilles@juegaterapia.org.
The JUEGATERAPIA FOUNDATION informs you that as this is a donation, once it has been made you will not be able to claim it back.
Become a member
By registering as a member, the user will be able to pay a fee (monthly, quarterly or annual) by direct debit to an IBAN or bank account. By registering as a member you will also become part of our JUEGATERAPEUTAS team and will receive a welcome bracelet.
In the corresponding section of our website, you will find a description of how to become a member and a registration form and a donation certificate, which allows members to deduct up to 75% from their donations. You can also change your donation amount at any time.
At any time you can unsubscribe as a member of FUNDACIĆN JUEGATERAPIA by calling 915756904 or sending an e-mail to hola@juegaterapia.org.
Solidarity products
Many brands collaborate with FUNDACIĆN JUEGATERAPIA by designing special products for us, where part of the profits are donated to the foundation.
In the "Shop" section of our website, you will find a description of the different products and how to collaborate with our organisation, as well as links to these shops where you can find the solidarity products. Purchases of solidarity products will be subject to the terms and conditions of these websites.
Donation by SMS
FUNDACIĆN JUEGATERAPIA offers users the option of making a donation by SMS. To do so, they must send an SMS with the message JUEGATERAPIA to 28011. The cost of the message is 1,20ā¬ and the whole amount is a full donation to FUNDACION JUEGATERAPIA. Sending messages to the number 28011 means a one-off donation of 1,20 ā¬. If you wish to donate again, the user must send a new SMS.
In order to donate by sending SMS to 28011, users must:
- Have SMS services activated.
- Have credit on their card, in the case of prepaid users.
- Send SMS through the operators with which FUNDACIĆN JUEGATERAPIA has signed solidarity collaboration agreements: Vodafone, Movistar, Orange. These operators manage the sending and receiving of solidarity messages at no cost to the user or to MĆ©decins Sans FrontiĆØres, allowing the cost of the message (ā¬1.20) to reach FUNDACIĆN JUEGATERAPIA in full.
* Solidarity campaign operated by OT Digital Virgo EspaƱa S.A. Solidarity SMS. For any queries regarding the sending of the SMS you can contact Digital Virgo EspaƱa through all these channels, call 900907083. Ap. Correos 47081 28080 MAD info@digitalvirgo.com.es.
By sending SMS, the user accepts the Personal Data Protection Policy.
Shipping of consoles and games
From FUNDACIĆN JUEGATERAPIA we provide the consoles and games that our collaborators make available to the hospitalised children to make their stay more enjoyable.
In the corresponding section of our website "Sending consoles" you can consult the consoles, accessories and videogames that we receive as well as the conditions in which they must be and the requirements that they must fulfil. In this section you will also find the description of the process to send it as well as the stickers with your details that you can add, as children and their parents often like to contact the donors to say thank you.
Sending your console or videogames is free of charge for you through Envialia branches. The material will go directly to our warehouse, where we can check it and prepare it for delivery to a child. In the corresponding section "Send your console" we also provide users with a link to consult the nearest Envialia branch.
If there are any problems with the delivery, please provide the following details to the Envialia agent so that they can help you to find the corresponding charge delegation: Customer no.: 79, Charging agency: 2803
Methods of payment
The customer may pay the amount of his donation in any of the following ways. You must indicate your choice during the process:
- Credit card VISA or MASTERCARD
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, your credit card details are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or recorded on any server of FUNDACION JUEGATERAPIA.
When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
This payment method is valid only on the website.
If the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit entries shall be made as soon as possible on the accounts of the supplier and the cardholder.
However, if the purchase had actually been made by the cardholder and the demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, he will be liable to FUNDACION JUEGATERAPIA for compensation for damages caused as a result of such cancellation.
- Direct Debit (members)
If you are already our client and it is not the first time that you contract our services, you can select this form of payment and FUNDACION JUEGATERAPIA will charge you by bank transfer to the account number that you have already given us for this purpose.
If you are not yet our client or if it is the first time you contract our services and you want to use this payment method, please contact us through our contact form, our email: hola@juegaterapia.org or through our customer service number 915756904.
ā PayPal
It allows you to send payments securely and conveniently online. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal: http://www.paypal.com.
The availability of services offered by FUNDACION JUEGATERAPIA may vary depending on the service. In case of non-execution due to unavailability, FUNDACION JUEGATERAPIA at the time it becomes aware of this situation will notify the customer by email. The period of this communication will not exceed in any case the maximum period of 30 days, FUNDACIĆN JUEGATERAPIA may give the double option: to offer the customer without price increase, a service of similar characteristics or higher quality, or unless justified and demonstrable reasons by FUNDACIĆN JUEGATERAPIA within this same period to pay the amounts paid for the cancelled service.
Right of withdrawal, reimbursement of payments and complaints
Being a donation for the general purposes of FUNDACION JUEGATERAPIA, the realization of the same does not entail the delivery of any product or service, nor is there a right of withdrawal. According to the provisions of Article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to the specifications of the consumer or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
The system of guarantees on products or services, regulated in Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, is also not applicable.
The user of www.juegaterapia.org is also informed that as this is an unconditional donation, there is no possibility of reimbursement of the payment.
Complaint
If the client wishes to make a complaint, the FUNDACIĆN JUEGATERAPIA establishment is located at NuƱez de Balboa 56, Bajo A, MADRID or via email hola@juegaterapia.org.
Jurisdiction
Likewise, FUNDACIĆN JUEGATERAPIA reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. If any dispute arises the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. FUNDACION JUEGATERAPIA is domiciled in MADRID, Spain.