Terms and Conditions

Information prior to the contractual process
The website www.juegaterapia.org is owned by FUNDACIÓN JUEGATERAPIA with Fiscal ID number G86557097 and fiscal address at LAGASCA 70 1ºD 28001, MADRID.

The General Terms and Conditions of Business regulate the distance selling relationship between FUNDACIÓN JUEGATERAPIA and the user or client, in accordance with legal provisions, specifically, Law 7/1998, of 13 April, on General Terms and Conditions of Business, Law 3/2014, of 27 March, amending the revised text of the General Law for the Defence of Consumers and Users, the regulations in force on Personal Data Protection, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

FUNDACIÓN JUEGATERAPIA reserves the right to make the modifications it deems appropriate, without prior notice, to the General Terms and Conditions. Such modifications may be made, through its websites, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent ones. Nevertheless, FUNDACIÓN JUEGATERAPIA reserves the right to apply, in certain cases, certain Specific Terms and Conditions for Business that would override the present General Terms and Conditions whenever it deems appropriate, announcing them in a timely manner.

The duration of the Agreement will be linked to the termination of the contracted service.
As a user or client, you expressly declare that you know, understand and accept the conditions of use and these General Terms and Conditions of Business. In addition, you declare to be of legal age and to have the legal and acting capacity necessary for accessing the websites of FUNDACIÓN JUEGATERAPIA and conducting business transactions through them.
To become a friend or make donation, you can select the appropriate section on our web.Once the donation has been made, you will receive a confirmation by email. It is essential for the user to indicate a valid email during the process. If you do not receive the confirmation within 24 hours of making the donation, please contact FUNDACIÓN JUEGATERAPIA on our customer service telephone number 915756904 or by e-mail to hola@juegaterapia.org.
Once the donation has been made, you can request the corresponding donation certificate by sending an email to mcavanilles@juegaterapia.org together with the donation receipt.
All the contents of the website are in Spanish.

Donations and payments through this website 
Through this website you will be able to make donations to FUNDACIÓN JUEGATERAPIA in different ways:

  • By making specific donations in which you contribute a one-time only amount.
  • By becoming a member: whereby you contribute a fee (monthly, quarterly or annually) directly debited to your IBAN or bank account.
  • By buying our solidarity products.
  • Through text messages (SMS).
  • By sending us your consoles and games so that we may give them to children to enjoy.

Characteristics, offer and validity of donations

The essential characteristics of donations are detailed on our website.

In compliance with current regulations, FUNDACIÓN JUEGATERAPIA offers information on all donations, their characteristics and prices. However, FUNDACION JUEGATERAPIA reserves the right to withdraw, replace or change the services offered through its website by simply changing its content. In this way, the services offered at all times by the website will be governed by the General Terms and Conditions of Business in force in each case. Likewise, the company reserves the right to stop offering, without previous notice and at any moment, the access to the mentioned services.

One-time donations
You can make a one-time donation to FUNDACIÓN JUEGATERAPIA’s projects by making a deposit to La Caixa account ES09 2100-4647-65-2200153911, or by credit card or PayPal, by filling in the forms provided on the website.
If you make the payment through Paypal, through a direct transfer from your bank account or if you do it directly at one of La Caixa’s branches and you want to receive the donation certificate, please send an email together with the donation receipt to mcavanilles@juegaterapia.org.

From FUNDACIÓN JUEGATERAPIA we inform you that, since this is donation, once it has been made you will not be able to claim its refund.

Become a member
When registering as a member, the user contributes a fee (monthly, quarterly or annually) directly debited to an IBAN or bank account. When you register as a member, you will also be part of our JUEGATERAPEUTAS team and receive a welcome bracelet.

The corresponding section of our website describes the process for registering as a member and provides users with both the registration form and the donation certificate through which members may deduct up to 75% of their donations in their yearly income tax filings . The members can also modify, at any time, the fee they are willing to contribute.
Membership to FUNDACIÓN JUEGATERAPIA may be cancelled at any time by calling 915756904 or by sending an email to hola@juegaterapia.org

Solidarity products
Many brands collaborate with FUNDACIÓN JUEGATERAPIA designing special products for us and donating part of the profits to the Foundation.
In the “Shop” section of our website, you may find the description of the different products and the different options for collaborating with us, as well as links to these stores where you can find solidarity products. Purchases of solidarity products will be subject to the terms and conditions of those websites.

Donation through text message (SMS)
FUNDACIÓN JUEGATERAPIA offers users the option of making a donation through SMS. To do so, they must send an SMS with the message JUEGATERAPIA to 28011. The message has a cost of €1.20 and the entire amount is a donation to FUNDACION JUEGATERAPIA. The sending of a message to the number 28011 implies a one-off donation of €1.20. If you wish to donate again, you must send a new SMS.

To be able to donate by sending SMS to 28011, users must:

  • Have SMS services activated.
  • In case of prepaid phones, have a positive balance on the card.
  • Send an SMS through the operators with whom FUNDACIÓN JUEGATERAPIA has signed solidarity collaboration agreements: Vodafone, Movistar, Orange. These operators manage the sending and reception of solidarity messages at no cost to the user or to FUNDACIÓN JUEGATERAPIA, allowing the cost of the message (€1.20) to reach FUNDACIÓN JUEGATERAPIA in its entirety.
  • Solidarity campaign operated by OT Digital Virgo España S.A. SMS solidario. For any query regarding sending the SMS, please contact Digital Virgo España through any of the following channels: call 900907083, send a letter to P.O. Box 47081 28080 MAD, send an email to info@digitalvirgo.com.es.
    With the sending of SMS texts, the user accepts the Personal Data Protection Policies.

Delivery of consoles and games
From FUNDACIÓN JUEGATERAPIA, we give the consoles and games that our collaborators deliver to our offices to hospitalized children, to make their stay more enjoyable.In the “Sending consoles” section of our website you will be able to consult the consoles, accessories and video games that we are happy to receive as well as the condition and the requirements they must fulfil. In this section, you may also find the description of the process to be followed if you wish to send us any equipment as well as the stickers to be filled with your data, if you wish, since many times children and their parents like to contact donors to thank them.

The shipment of your console or videogames will not imply a cost for you if you take them to any Envialia branch. The material will be delivered directly to our warehouse, where we can review and prepare it before we give it to a little one. In the “Send your console” section we also provide users with a link where you can look up the Envialia branch nearest to you.

If you encounter any problem when sending your package, please share the following information with the Envialia agent, to help them find the branch to which they can charge the cost: Client number: 79, Charge agency: 2803


Donations may be made by choosing any of the following channels. Please select a channel to follow the process:

  • Credit cards VISA o MASTERCARD
    All transactions involving the transfer of personal or bank data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information you share with us travels encrypted through the network.
In addition, your credit card information is entered directly onto the bank’s page, in the TPV (the bank’s Terminal Point of Sale) and not entered or registered in any of the FUNDACION JUEGATERAPIA servers.
    When paying with VISA or MASTERCARD you will always be asked for the following data: card number, expiration date, and a Validation Code that coincides with the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
This form of payment is only valid on the web.
    When the amount of a purchase has been fraudulently or unduly charged using a credit card, the holder may request the immediate cancellation of the charge. In this case, the corresponding debit and re-credit entries in the accounts of the supplier and the cardholder will be made as soon as possible.
    However, if the purchase had been effectively made by the cardholder and the refund request was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly requested the cancellation of the corresponding charge, said cardholder will be liable for compensating FUNDACION JUEGATERAPIA for any damages caused as a result of such cancellation.
  • Standing orders (members)
    If you are already our client and it is not the first time that you conduct a transaction with us, you may select this form of payment and FUNDACION JUEGATERAPIA will directly debit whatever bank account you have already provided for this purpose.
    If you are not our client or this is the first time that you conduct a transaction with us and you want to use this method of payment, please contact us through our contact form, our email: hola@juegaterapia.org or through the customer service number 915756904.
  • PayPal
    It allows you to send payments over the Internet safely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
    More information at PayPal: http://www.paypal.com
    The availability of services offered by FUNDACIÓN JUEGATERAPIA may vary depending on the service. In case of non-execution due to unavailability, FUNDACION JUEGATERAPIA will notify the client by email as soon as it becomes aware of the situation and, in any case, within 30-days. FUNDACIÓN JUEGATERAPIA may give two options: to offer the customer, at the same price paid, a service of similar characteristics or superior quality, or, except in the case of justified and proven reasons, within this same period to refund the sums paid for the cancelled service.

Right of cancellation, payment refund and claims
Bearing in mind that this is a donation to FUNDACION JUEGATERAPIA’s mission, making this donation does not entail the delivery of any product or service, and the right of cancellation is not applicable. According to the provisions of Article 103 of Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, delivery of services or goods made according to consumer specifications or clearly personalized, or that, due their nature, may not be returned or deteriorate or expire quickly, are exempt from the right to cancel.
The system of guarantees on products or services, regulated by Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, is not applicable either.
Any www.juegaterapia.org user is also informed that, as it is an unconditional donation, there is no possibility of payment refund.

If the client wishes to present a claim, the offices of FUNDACIÓN JUEGATERAPIA are located in LAGASCA 70 1ºD 28001, MADRID, or he/she may do so by sending an email to hola@juegaterapia.org

In addition, FUNDACIÓN JUEGATERAPIA reserves the right to bring any civil or criminal actions it deems appropriate for the improper use of its website and content or for failure to comply with these conditions.
The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spain. Should any dispute arise, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence that apply. FUNDACION JUEGATERAPIA is domiciled in MADRID, Spain.